The author of Interviewing Users: How to uncover compelling insights (2013) Steve Portigal gives a talk in September 2013 at the IxDA LA meet up.
I’ve read the book, but its always a good thing to watch / rewatch presentations from the author. He brings up some simple points that are always worth remembering – I’m not getting into them here (you need to check out the video 🙂 ). The book itself is well worth reading – its a great go to resource and reference guide when thinking about interviewing users. As experience designers we tend to talk to customers a lot, whether formally or informally, make sure you flick through the book first.
The video is shot from the side so the slides aren’t visible, you can follow along with the slides here.